E-mail usage is cultural. E-mail practices are contagious. And most businesses are in a downward e-mail productivity spiral with no idea about the potential impact to their productivity and profits. It has become a hidden cancer.

When e-mail first appeared on the scene, it was the best thing since sliced bread, inexpensive, convenient, and easy to use. The problem was, as there is with any new development, that people didn’t receive any formal training on how best to use their e-mail. Employees developed their own, mostly bad, habits of e-mail use.

Now these e-mail misusers are costing their organizations thousands of dollars in unproductive work and spreading their bad habits to their co-workers.

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