Sojern’s latest eBook, The Hotelier’s Handbook to Managing Guest Expectations in the Digital Age, gives you the tools, tips, and expert advice to ensure you’re setting, managing, and even exceeding, hotel guest expectations. Knowing how and when expectations are set is crucial to ensuring a high level of customer satisfaction. If you promise one thing—like a mountain view—but don’t deliver, you’ve set, but haven’t met, expectations. If, however, you promise something more abstract like ‘luxury,’ different travelers will expect different experiences. It’s important, then, to understand the different ways you are setting expectations. Only then can you truly manage them. Get the full story at Sojern