Odigeo has had troubles with finances and customers. It cut its earnings forecast shortly after being listed on Spain’s stock exchange last April, and it has since lost nearly 80% of its value. On Monday, its founder and chief executive, Javier Pérez-Tenessa de Block, resigned, saying new leadership was needed after a year of poor results. Dana Dunne, elevated from chief operating officer to replace him, said one priority is to “improve our level of service and product offering.” The company is a conspicuous target on Facebook, TripAdvisor and forums such as 60 Millions de Consommateurs, a state-funded French magazine that reviews consumer products. The magazine said more than half the roughly 300 reader complaints about travel agencies sent to it last year involved Odigeo’s sites. France is Odigeo’s largest single market. TripAdvisor, a leading travel-review site, has since June 2013 carried a warning against using any Odigeo site. François Aubert, a former travel agent who acts as an unpaid air-travel expert on TripAdvisor, said complaints about Odigeo were different from those about Expedia. Travelers use words such as “scam” and “to avoid” in describing experiences with Odigeo. Get the full story at The Wall Street Journal