Over the past decade, numerous experts within the travel industry have been claiming that technology can't replace travel agents, that only human beings, leveraging years of experience, could help you find and book that perfect trip. Indeed, this statement was true for many years, and initially the emergence of the booking engine was viewed not as a threat but merely as a useful tool to be utilized in the booking process. The mere thought of an intelligent, machine-based travel expert system capable of coming even remotely close to understanding clients' needs was viewed as the stuff of science fiction. Get the full story at Travel Weekly