In his first trade interview since joining, new Expedia UK managing director Andy Washington, who has 19 years experience in the travel industry having worked for and Cosmos, said a new era beckons for Expedia. The online travel agent has already hinted at what is to come in its latest brand television advertising which showcases its people and its expertise rather than its offers. And this move away from commoditising hotel rooms or aircraft seats, from the global corporate behemoth to a more local, customer-centric entity will characterise its transformation. Washington said the strategy in place at Expedia is “the most exciting” he has seen in his nearly two decades in travel. Get the full story at Travolution