No. 3 on the list, a new entry in this year’s poll, was cigarette odor lingering in some rooms (I assume this is attributable to the great increase in international travel to places where people smoke more, by the way). Following in order were difficulties in controlling the room temperature, noise, insufficient water pressure, unanticipated fees, poor lighting, uncomfortable pillows and bedside alarm clocks that are confounding to operate. That’s it? That’s the best we come up with? “Actually, electrical outlets is a 30-year-old lament,” said Chekitan Dev, a professor of marketing and branding at the Cornell School of Hotel Administration. Get the full story at The New York Times