Expensive internet and other hotel peeves
Jul 09, 2014
In the FlyerTalk.com 2014 Pet Peeves survey, members of the travel site - savvy travelers who tend not to be shy about pointing out problems - ranked the following as their top two complaints about hotels: expensive or balky Internet service, and insufficient or hard-to-reach guest-room power outlets.
No. 3 on the list, a new entry in this year’s poll, was cigarette odor lingering in some rooms (I assume this is attributable to the great increase in international travel to places where people smoke more, by the way). Following in order were difficulties in controlling the room temperature, noise, insufficient water pressure, unanticipated fees, poor lighting, uncomfortable pillows and bedside alarm clocks that are confounding to operate.
That’s it? That’s the best we come up with?
“Actually, electrical outlets is a 30-year-old lament,” said Chekitan Dev, a professor of marketing and branding at the Cornell School of Hotel Administration.
Get the full story at The New York Times