The survey underscores how hotels continue to advance, accommodate and innovate, offering an even better guest experience and a more rewarding workplace. Consumers can expect an array of the technological assets they’ve grown accustomed to in their everyday lives, including high-speed and wireless Internet in more places and high-definition, flat screen televisions. Hotels are also prioritizing convenience and comfort with mobile check in, mobile apps, smoke-free rooms and complimentary breakfast. Advancing hotels’ commitment to being a valuable member of their community, charitable giving, through donations and volunteer work have increased and employees and guests alike can feel proud about continued sustainability efforts including recycling programs and efficient energy management systems. “Anticipating the needs and wants of our guests, and providing a rich and rewarding work environment, are vital to the success of the hotel industry. Hotels are fully committed to providing exceptional customer service and implementing initiatives that are important to both our guests and employees such as a strong commitment to sustainability and charitable giving,” said Katherine Lugar, president and CEO of AHLA. “These insights have a profound impact on our industry, helping hoteliers make decisions that will allow them to deliver the best possible service and guest experience as well as develop and enhance their properties and workforce.” Get the full story at AH&LA and Tnooz