In an online survey of 1,868 travelers conducted by FedRooms, a government-lodging program run by Carlson Wagonlit Travel, 48 percent of respondents said they usually call a hotel to book a room.

Just 13 percent said they tend to use an agency-designated self-booking tool such as the Defense Travel System or FedTraveler. Fourteen percent use a hotel Web site, and 15 percent use a designated travel agent.

Only 2 percent use an Internet booking engine. A similarly small amount, 3 percent, said they use fedrooms.com. But FedRooms Marketing and Communications Manager Krista Shold said the program?s site, built as a temporary tool during civilian agencies? implementation of the General Services Administration?s E-Gov Travel Services system, is growing fast, with four times last year?s usage rates.

The survey found that 55 percent of travelers select their travel booking method because it is fast, easy or convenient. Twenty-one percent of respondents said they chose their method to comply with agency travel polices.

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