The two-day event, featuring speakers and workshops, was organized by technology provider Triptease. “It’s not that there isn’t a really great value the OTAs bring the industry, hotels and consumers,” said Charlie Osmond, listed as Triptease’s “chief tease.” “We think they can add great value, especially in bringing incremental bookings. But the power has shifted a little too far, and the result of that is a large cost to the hotel industry, which means they can’t reinvest in guest experiences in the same way.” The rationale for those investments in loyalty and highly personalized stays was highlighted by several executives at the Sept. 13 event, a day of panels and speakers. Get the full story at Travel Weekly