L2’s Digital IQ Index: Luxury Hotels confirms that finding. While almost every Index brand features a booking box on its landing page, the study finds that making reservations can often be time-consuming. Nearly 40% of Index brands require four or more clicks from the room results page in order to complete a reservation, and over 60% require the user to load multiple pages. Moreover, for almost half of brands, finding assistance through customer support involves navigating away from the booking process. Get the full story at L2