Four Seasons is back on top after placing second in 2014 behind Mandarin Oriental, which dropped out of this year’s survey entirely. Four Seasons is no stranger to first place though, having come in at No. 1 in 2013, 2011 and every year from 2006 to 2009. “[Corporate travelers] have fueled our success and expansion from the beginning,” said Four Seasons senior vice president of global sales Jonathan Sicroff. “Corporate travelers really appreciate and need our services. We try to get the basics right and try to make our facilities and locations appropriate for them.” The brand swept nearly every category rated by travel buyers, from quality of sales staff to overall price/value. It also received a higher overall score than last year’s victor. Sicroff attributes its success to recent introductions like beds with interchangeable soft, medium and firm mattress toppers and 15-minute room service for select menu items. Looking ahead, Four Seasons is “reimagining the entire guest experience, from a physical aspect, to the bathrooms, to the public space … to interacting with travelers along their journey,” said Sicroff. A key piece of that initiative is Four Seasons’ mobile app, which was introduced in June and serves as an interface between guests and onsite service and delivery teams. The app enables guests to check in, check out, browse local recommendations, order room service, make spa or restaurant reservations, submit housekeeping requests and contact the concierge. “It allows the traveler on the road to access any of the hotel services that they need,” Sicroff said. Four Seasons also is upgrading its Wi-Fi to offer one-click connection at a faster speed for an unlimited number of devices. Get the full story at Business Travel News