Discussing “extreme customer centricity” at the third Revenue Strategy Forum in London, Rik Vera, Co-Founder of Nexxworks, talked about the impact of the new normal – the digitisation of the world – in an awe-inspiring keynote centered on “software eating the world”. He said companies had underestimated the speed of change, and that digitisation is hitting us far sooner than we ever expected. Those that want to survive need to shift gears from linear speed to exponential speed. “The world has changed but hotels haven’t changed that much and that is dangerous; in between the gap is disruption,” he said. “For companies that are linear, that is the threat”. Get the full story at Duetto