Included in the quote are sections of bold text that represent statements frequently repeated throughout a majority of customer reviews. For example, if a number of customers write that a restaurant has great prices and quick service, a snippet from a review would have those words bolded. Mike reports that it’s not exactly clear why some listings show the reviews and others do not. If two restaurants have the same number of reviews, one might have snippets shown in the Knowledge Graph and the other wouldn’t, with no clear reason why. Mike speculates that this may have to do with how current the reviews are. According to his tests, restaurants that received Google+ reviews more recently had reviews displayed in the Knowledge Graph snippet, while restaurants that hadn’t received Google+ reviews for several months did not have customer reviews in their Knowledge Graph snippet. Get the full story at Mike Blumenthal's "Understanding Google Places & Local Search"