From Google’s announcement: Today, we’re introducing Reviews in Google Places for Business. Now you can learn what your customers are saying about your business on Google and across the web, in one place. If you have a verified business listing, you will now see your customer ratings and reviews in the easy-to-use review inbox. Google is making it more appealing than ever for business owners to verify their business and encourage customers to leave reviews. Their Places for Business service also offers a basic analytics feature to track how the reputation of your business changes over time. The Reviews tab pulls in data from Google properties as well as data from around the web, making it the most comprehensive free tool available for online reputation management at the moment. Get the full story at Google