Hilton Hotels Corporation is to offer what is calls an “exceptional Travel Agency Commission Processing and an online resource for agencies and hotels to track their incoming and outgoing commissions and process future meeting planner commissions.”

Initially, all hotels in the US and Canada will be part of these new services. Hilton also is exploring ways to implement these new services to its hotels located outside of North America.
The new TACS website is user-friendly and has a built-in instruction demo for easy access to commission information. Commission payments and reporting, in 41 payment currencies, are consolidated by agency, decreasing the number of commission payments to each agency.

Mark Shindala, senior director distribution services for the Hilton Family of Hotels, said these enhancements will engender loyalty and preference for the Hilton Family of Hotels among agents, and deliver cost-saving benefits to hotels.

“These enhancements are possible due to the Hilton proprietary OnQ Property Management System and a new centralised distribution services technology platform utilized by over 2,400 Hilton hotels,” said Shindala.

According to Hilton, without any membership fees, all agents will receive “preferred status”, and be able to take advantage of many new features including: Online, real-time commission tracking and payment processing; Automated helpdesk, 24 hours a day/seven days a week; Automated Clearing House/electronic payment options; 26 months of historical data, and extensive web reporting.

In addition to weekly commission payments, agents are now able to: Review commission detail for a particular guest; Search for detailed check information on past or expected payments; View their statement in summary or detail via the web; Run payment reports for specific date ranges by hotel or chain.