Analyzing over 15 million reviews of 32,359 hotels, the report ranks 179 brands in six segments. A must-read for hotel brand executives, operators and investors alike, the report provides critical insights in key areas, including: - The best and worst performers in each segment - Benchmarks of guest satisfaction and consistency at the brand level - Brand rankings by overall online reputation score, improvement, service, value, rooms and cleanliness - Ratings and review volume by source and country, management response rates, and semantic concepts for each segment - Operational and service improvements to improve the guest experience and outperform competitors Download the report at ReviewPro