In late 2013, Petit Palace Hoteles partnered with the world’s largest guest feedback platform, TrustYou, and the results have been nothing short of remarkable. To start, some of Petit Palace Hoteles 31 properties, increased revenue up to 200% with increased reputation scores and visibility. To achieve this success, the hotels integrated guest feedback into every stage of the guest journey with the ultimate goal to increase bookings on scale. First, in order to attract more traveler attention during the search-shop-buy process, Petit Hoteles sought to respond to more online reviews - both negative and positive. With the implementation of TrustYou’s online reputation management (ORM) features, they were able to increase their response rate from 28% to 95%. Thoughtful response management has proven to be a successful tactic to increasing bookings and hotel revenue, and in Petit Palace Hoteles case, the result was no different. Get the full story at TrustYou