Six hotel industry technology gurus from around the world shared with their thoughts on topics ranging from advances on the horizon to the most important tech upgrades for the present. What follows is a sample of their responses. John Burns, president, Hospitality Technology Consulting “Vastly improved TV hardware (even better when equipped with high definition).” Gustaaf Schrils, VP, global technology, the Americas, IHG “… the guest may feel that the hotel, based on the room rate, should provide a superior experience and look for HDTV or iPad-like devices in their rooms, allowing them to control their heating, cooling, in-room food menus or other concierge services.” Don O’Neal, president, O’Neal Consultants “Interactive possibilities between guests’ personal devices and in-room devices, (e.g., to TV, to lock, to in-room controls, to Wi-Fi, to sound system, to telephone, to staff personnel via video).” Michael Levie, COO, citizenM “A focus on functional technology versus toys; and IP-based technology and associated networks.” Bob Bennett, HITEC Board of Directors; president, Starr Technology Consulting “I am very impressed with the potential of some new energy management devices. These controls can be installed without adding any new wiring to the guestroom and do not need to have batteries replaced. For a very reasonable cost a property could achieve significant savings.” Kermit Littlefield, VP, guest technology, Marriott International “In the past two years the increased use of tablets and smartphones, and the mobile applications they use, has been extraordinary. These devices will become ubiquitous for business travelers within the next two-three years and will result in customers who want to interact with us using them.” Get the full story at