Travel is an area that is lagging behind, when it comes to ecommerce and the user experience. These sites need to work so much harder than their retail counterparts, for all kinds of reasons. Booking a holiday is a leap of faith if you're visiting somewhere for the first time, and the pre-customer experience is absolutely vital. Attention to detail is paramount. Here are 13 user experience issues that Econsultancy's Chris Lake came across over the weekend, while trying to find a hotel and hand over a not inconsiderable sum of money in return for a fantastic experience. Many of them are easy to fix. Some may seem trivial, but putting any doubt in the mind of the prospective buyer is a dangerous move. Get the full story at Econsultancy