“Online travel agencies drive 20 to 25% of hotel bookings industry-wide, but at a heavy cost of 15 to 25% commission fees,” says Zach Zahran, general manager of the Kitano Hotel New York. “If we can save the commission, we can give guests more value with reduced room rates and other perks.” The Kitano has beefed up its packages, offering such perks as a complimentary hot American/Japanese breakfast buffet or discounts for longer stays. About 85% of its reservations are now direct bookings, Zahran said. Get the full story at the Los Angeles Times