Hotels should consider emulating some airline policies, including the 24-hour cancellation rule and offering a room credit. Unfortunately, the lodging industry prefers some of the more customer-unfriendly policies, including booking fees and "gotcha" add-ons. The Bellagio doesn't see it that way, of course. Its new booking fee, part of an effort to "modernize" policies at all MGM Resorts International, is presented as a guest benefit. "The fee allows us to preserve the one-on-one service preferred by an important but diminishing segment of customers," says Bellagio spokeswoman Mary Hynes. The Bellagio and most other Sin City resorts also have another long-standing guest "benefit" - the so-called resort fee. Ge the full story at USA Today