Justin Malcolm, general manager of Aloft Bangkok-Sukhumvit 11, shared that the brand has literally rolled out robot butlers at the Cupertino property in Silicon Valley in August this year, and parent company . Thirty out of 300 rooms at Malcolm’s hotel are categorised as Touch Rooms, coming with Fingi devices that allow keyless entry, control of in-room amenities, connection to guest services, and acts as a local phone number and free wireless hotspot for the traveller who wants to be connected all the time. However, he cautioned: “We should never get to the stage where we replace human interaction. Technology should enable and make processes that have taken too much effort become seamless, or connect us globally to make us better service providers.” Get the full story at TTG Asia