Some 9% like text messages and 7% are fans of snail mail. Just 5% of respondents say social media is their preferred way of being contacted with marketing messages and offers. For non-emergency customer service issues, email again is the most liked channel, with 32% of respondents saying that is how they prefer to initiate interactions. Phone conversations are the next most popular channel for non-emergency customer service issues (29% prefer), followed by online chat (9%) and social media (7%). Get the full story at MarketingProfs