How are you handling the situation to avoid getting a negative review online. You need a good hotel reputation management plan to deal with such situtations. But do you stick to just the basics or do take it to another level? Let’s be realistic, we work in an industry where we are “on-stage” 24 hours a day, seven days a week. We can’t be perfect all the time, however hard we try. Many guests are actually willing to accept this as well. It just comes down to how we handle the situation. Get the full story at Tnooz