How to avoid negative online reviews from hotel guests by being great offline
Jul 03, 2014
In the hotel industry, no matter how much you are on top of your game, and how hard you try, sometimes things simply do not go as planned. No worries, it is natural that mistakes or mishaps happen from time to time. The question is what are you doing about it?
How are you handling the situation to avoid getting a negative review online. You need a good hotel reputation management plan to deal with such situtations. But do you stick to just the basics or do take it to another level?
Let’s be realistic, we work in an industry where we are “on-stage” 24 hours a day, seven days a week. We can’t be perfect all the time, however hard we try. Many guests are actually willing to accept this as well. It just comes down to how we handle the situation.
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