Whether you’re a part of the conversation or not, people are talking about your business on Twitter right now. Even if you don’t have a Twitter account, if you have any dealings with the public at all, your customers and their friends are probably mentioning you in their social media circles. Gone are the days when you could assume a customer would take the time to write you a note, send you an email, or call your “1-800″ number to ask for help or issue a complaint. Now your customers are using social networks like Twitter to immediately post their comments, questions and opinions about your business. If you don’t have a system in place to provide exceptional customer service on Twitter, you might miss out on opportunities to bolster your brand or address problems before they get out of hand. Here are some pointers to help you do customer service right on Twitter. Get the full story at EyeForTravel