In manufacturing it may be as simple as knowing how many units need to be produced per hour and figuring out why this isn’t being met or how production can be optimised to increase the standard. In hospitality there are many more variables to track, many more theories for improvement, and many more ways to measure results. So it’s a difficult task for hospitality businesses, hotels in particular, to tackle with any degree of confidence. People1st undertook a study in the UK to evaluate current attitudes towards hospitality productivity and discover ways businesses can approach the issue. Get the full story at SiteMinder