While assigning a room once required 143 key strokes on a terminal fixed behind the check-in counter, guests can now be on their way with three strokes on a tablet, says Hyatt CEO Mark Hoplamazian. The system is being tested in six hotels, and is expected to roll out across the company’s 600-plus hotels worldwide over the next year. The change started with viewing the check-in experience from the perspective of a guest, rather than the hotel chain, Hoplamazian said. “Empathy is essential to the world, and it’s particularly applicable to our business,” he said. “We are serving high-end guests and creating compelling experiences is essential to our success.” Get the full story at Quartz Read also "Hyatt gives discounts, perks to direct bookers" and "Hyatt unlocks mobile-enabled amenities"