In order to determine whether you should take advantage of the next upgrade opportunity, it helps to understand what’s happening behind the scenes. Travel companies are trying to do two things: First, they want to make these upgrade opportunities as unpredictable as possible. If customers can anticipate them, then they might try to game the system, which would lead to what the bean counters would call “revenue dilution.” That’s “losing money” in English. Second, perhaps more significantly, they want to target the right travelers. The hard part about last-minute upgrades, at least from a customer’s perspective, is that you feel as though you have to make a fast decision, sometimes with little or no knowledge about the product. Is it really better? These 11th-hour offers almost always sound attractive, but they merit careful research. Make a snap decision only if you know the product well. Get the full story at The Seattle Times