H10 Hotels and BlueBay Hotels & Resorts have also renewed their agreement to leverage ReviewPro’s award-winning solution for a second consecutive year. ReviewPro provides critical insight into operational and service strengths and weaknesses by aggregating millions of mentions from the most relevant online travel agencies, review websites and social media platforms. The company helps both small and large hotel organizations to improve guest experiences and profit from the social web. RJ Friedlander, CEO of ReviewPro, says, “The evolving Spanish, Caribbean and Latin American hotel markets pose both a challenge and a great opportunity for leading groups such as RIU, Catalonia Hotels & Resorts and BlueBay Hotels & Resorts. We look forward to partnering with these world-class brands to enable them to better listen and react to what clients are saying across the Internet. This will not only empower them to increase their Global Review Index™ score at both property and brand level, but also help to maximize their ADR, RevPAR and occupancy rates.” RIU Hotels & Resorts is a highly rated brand in key destinations throughout Spain, Mexico, the Dominican Republic and Jamaica. The new agreement will provide online reputation analytics to all 103 of the brand’s hotels. Anna Alfranca Fuster, Social Media Strategist at RIU Hotels & Resorts, says, “ReviewPro provides us with the assistance and education services that we need in order to fully leverage their solution. They canvass online guest feedback on more than 100 travel websites and social media platforms, offering us an unprecedented opportunity to monitor our online reputation.” A rapidly growing brand, Catalonia Hotels & Resorts has implemented ReviewPro’s guest satisfaction analytics solution for its 63 hotels across Spain, Berlin, Brussels, Mexico and the Dominican Republic. The group leads the urban sector in Spain based on a principle of quality service and excellent price-quality ratio. Guillermo Vallet Millet, Director of Operations, says, “The quality of ReviewPro’s review analytics has particularly impressed us, which is why we have decided to implement the online reputation solution across our entire portfolio. We expect ReviewPro to play a key role in helping us to improve our level of guest engagement while increasing brand trust and loyalty, as well as boosting guest satisfaction indexes.” H10 Hotels operates 44 hotels in 16 destinations across Europe and the Caribbean, with a total of 11,900 rooms. The group, which has just renewed its collaboration with ReviewPro, is present both in the resort and urban segments, with properties in destinations such as Barcelona, Madrid, Majorca and the Canary Islands, as well as Rome, London, Berlin, Cuba and the Dominican Republic. Gemma Espelt, Marketing Director at H10, says, “ReviewPro’s intuitive solution gives us deep insight into our guest experience, enabling us to listen and respond more effectively to what guests are saying online, which ultimately allow us to increase our revenue.” BlueBay group is “committed to quality, innovation and people.” The brand, with over 32 hotels across Spain and popular traveler destinations including Mexico, Cuba, Dominican Republic and the United Arab Emirates, has just renewed its agreement with ReviewPro. Witold Kaczanowski, Corporate Digital Strategy Director at BlueBay, says, “ReviewPro’s account management department helps us understand and reach out to our guests while their analytics provide in-depth insight into the effectiveness of services we provide. Maintaining a high level of guest satisfaction while providing consistently remarkable service is at the core of our culture.” RIU Hotels & Resorts RIU Hotels & Resorts was founded in Mallorca, Spain, in 1953 as a small summer business for the Riu family, and is currently owned and run by the third generation of the family. The company’s business is focused on the holiday hotel sector and nearly 70% of its establishments offer the renowned ‘All Inclusive by RIU’ service. RIU is characterized by its firm commitment to quality by offering its guests carefully-designed facilities in the very best beach destinations, varied and attentively-prepared cuisine, and a highly personal service that is second to none. RIU’s staff are what distinguishes it from its competitors. They are the hotel chain’s most valuable asset and their greatest source of pride. Catalonia Hotels & Resorts Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. Founded by the Vallet brothers in the 1980s, it is now one of the leading chains in Barcelona and the Spanish urban segment. The chain currently has 64 establishments; 55 in Spain (with a new Barcelona hotel in 2015), 1 in Brussels, 1 in Berlin and 7 resorts in the Caribbean (3 in the Dominican Republic and 4 in Mexico). With more than 3,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. The corporate structure of Catalonia Hotels & Resorts is based on the principle of quality in service management, with its own, distinguished style. The company’s philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel. H10 Hotels H10 Hotels is one of Spain’s top 10 hotel companies and is currently expanding throughout Europe and the Caribbean. The company is committed to satisfying its customers’ needs by offering them exceptional locations, specialized services, carefully selected cuisine and facilities that are constantly updated to ensure the highest levels of quality. BlueBay Hotels & Resorts BlueBay Group is committed to quality, innovation and people, believing in people and working for them. With extensive experience in tourism and leisure, BlueBay Group currently consists of 33 affiliated hotels in 18 destinations. With over 6,500 rooms and 2,600 employees spread between Spain and the Caribbean, we take care of several million overnight stays annually. With four very distinct brands, BlueBay covers all segments and needs. Related Link: ReviewPro