Low-cost carriers such as JetBlue Airways, Southwest Airlines and Frontier Airlines received high marks from travelers for comfort, on-time performance and overall service in a Consumer Reports survey.
The discounters handily beat larger, older airlines such as United Airlines and US Airways, which finished at the bottom of rankings covering 18 carriers.

JetBlue led the results, followed by Midwest Airlines and Southwest Airlines. Denver-based Frontier came in fourth.

Most of the carriers that received high marks "just seem to take a more personal approach," said Greg Daugherty, executive editor of Consumer Reports. "People report they are happier with checking in and with the service they get from the cabin staff. Maybe (it's) a combination of price and also a level of personal attention."

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