“Things did not go perfectly in terms of communication. The results show things have not changed to the degree we believe that we went the wrong way.” Lufthansa reported an 83 percent load factor for October, the highest ever seen for the month, Spohr said. While “some customers in some channels” were down, the carrier compensated through other channels, especially direct booking, which rose about 20 percent he said. “This is the future of our industry," he said. "It’s a question of when times open up [for global distribution system negotiations] for other airlines. We’ll see this as a new standard.” Get the full story at Business Travel News