Business travelers most often use hotel apps to check the status of a reservation (43 percent), manage their rewards points or account (43 percent) and book a hotel stay (39 percent). When breaking it down by age group, Baby Boomers (55+) are most likely to check the status of a reservation while Millennials (18-34) are most likely to use apps to find more info about available amenities, order room service and contact hotel employees, even though not all hotel apps offer these features. In general, business travelers routinely use hotel apps and are largely satisfied with their use of hotel apps for various purposes in the past year. One-quarter of business travelers indicate using mobile-check in on their last business stay at a hotel with Millennials and Gen X-ers (35-54) doing so at a much higher rate than Baby Boomers. If keyless entry expands, travelers will likely use mobile check-in more frequently. “Hotels have room to expand the capabilities of their mobile app as well as promote increased awareness of those capabilities as the interest is there,” said Monica Sanchez, GBTA Foundation Director of Research. “In the future, hotels could invest in innovative new technologies, but should also continue to focus on improving existing amenities, especially Wi-Fi as that remains most important for business travelers.” Get the full story at GBTA