The focus was to create a birds eye view of top level KPIs by creating a dashboard from our Guest Intelligence Suite, combined of the Online Reputation Management (ORM) and Guest Satisfaction Survey (GSS) solutions, where managers of large groups could quickly understand where they need to prioritize resources. The functionality can be configured with KPIs from both ORM and GSS and allows groups with a large portfolio of hotels to analyze performance against goals and highlights the months where properties are deviating against objectives using different colour codes. Hoteliers can also download Excel files directly from the analytics section of the tool to share internally with other members of the team. Get the full story at ReviewPro