While most customer service posts will appear directly on your timeline, more and more posts are appearing in the 'Recommendations' section, which is visible to both people that like your Page and those that don't. The "Recommendations" section allows page visitors - regardless of whether they have "Liked" the page or not - to post a short review or provide feedback about your hotel. The "recommendations" title of the section is a bit of a misnomer, however, as users are free to leave any kind of feedback, whether it is positive or negative. This section lives prominently near the top of your property's Page and is enabled only for Facebook Pages that have physical addresses. (In other words, users cannot write recommendations on pages for brands unless the page owners provide an exact address in the pages' About sections.) But, we encourage you to complete your address as Facebook’s recent rollout of Graph Search favors pages that have fully-completed About sections. Get the full story at the Revinate Blog