Marriott Rewards received an overall customer satisfaction score of 707 on a 1,000-point scale, according to the first hotel-program survey by market research company J.D. Power. The online survey, which was sent by e-mail March 11-25, ranks 15 hotel loyalty programs and is based on responses of more than 3,800 consumers who are in at least one loyalty program. Customer satisfaction was measured by five factors: loyalty account maintenance/management; ease of redeeming points/miles; ease of earning points/miles; reward program terms; and customer service. InterContinental Hotels and Resorts' IHG Rewards Club ranks No. 2, and Delta Hotels and Resorts' Delta Privilege program is No. 3. Get the full story at USA Today