In a message from its communication agency to various publications, Booking.com denies being a greedy distributor who takes advantage of weak hoteliers in order to impose its own conditions. It attempts to restore a better image by rejecting 11 ideas. However, in doing so, it recognizes some practices alleged against it and avoids sensitive issues. The exercise deserves to be supplemented by answers to some additional questions.... Are clients aware that the hotels that appear in their searches are classified according to the size of the commission Booking receives on the amount of the reservation? The choice is not so clear and rather directed according to the financial interest of the site. Can the hotelier supplement its CRM with customers' personal data sent by Booking? Not really, recognizes the site, under the pretext of preserving the confidentiality of private information. Where is the line between discretion and trademark protection? Get the full story at Hospitality.Net