No more spaghetti: Where hotel technology must go in 2017
Jan 16, 2017
A fly on the wall of a conversation about hotels and technology will almost invariably hear the word silos. The problem is that silos suggest order. Some logical grouping of like things. But this is hardly what we have in hospitality anymore.
The spaghetti chart illustrates the reality of the situation. The PMS continues to be at the core, but channel management, revenue management, reservations software, CRMs, mobile technology, and the multitude of other tech pieces that come together to offer a whole administrative and guest experience swirl around the PMS haphazardly.
Hoteliers struggle just in managing the technology. Making good sense of highly valuable data buried deep in the spaghetti is virtually impossible.
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