Cendyn will implement a state-of-the-art solution that will collect data from multiple property systems to provide real-time personalized communications, loyalty services and guest intelligence at 60 hotels within the Omni Hotels & Resorts portfolio. Omni aims to deliver world-class, personalized service to all guests and a heightened level of recognition and rewards to loyalty members. By choosing Cendyn as its CRM and loyalty platform, Omni unifies marketing, loyalty and guest engagement efforts across its family of properties which will ensure consistent service regardless of location and consolidated intelligence to drive smarter marketing and revenue decisions. This visibility and accessibility that Cendyn’s tech stack provides will also enable each Omni property to gain a clear understanding of guest history, status and preferences in real time, allowing staff to concentrate on providing exceptional personalized experiences and tailored offerings. Get the full story at Cendyn