Saga Travel chief executive Robin Shaw noted more than two-thirds of customers across all age groups now visited the tour operator online, but he said: “What is not changing rapidly is online conversion.” Shaw told the Travel Convention in Seville: “We’re not seeing the jump change in conversion that we see in browsing. People are less trustful of entering data [online].” Specialist Leisure Group chief executive Richard Calvert said: “We see exactly the same. The older generation seem to be more trusting of a voice than to put their card details into a phone.” Get the full story at Travel Weekly UK