Key findings of the report: - While the specific effects differ from one country to the next, recent economic condi- tions have significantly impacted the European corporate travel market overall. Though these changes were initially triggered by economic distress, some of their repercussions on the market will be long-lasting or even permanent, particularly in terms of corporate traveler behavior. - As Europe continues to rebound from a harsh economic period, there has been moderate growth in the region’s managed travel market, although performance varies widely between countries. - Inventory that drives Europe’s corporate travel market remains highly fragment- ed, with a wide variety of channels and platforms used for shopping and booking different products. To meet this challenge, global distribution systems (GDSs) have made significant strides in aggregating a broad range of content within a single booking platform. - The consumerization of travel – driven in large part by widespread smartphone adoption and growing tablet penetration – is changing the behavior and expec- tations of European managed business travelers. In particular, younger (millennial) travelers are more heavily engaged with mobile devices and social media. - In terms of travel MIS and business intelligence, there is a very strong focus on actual expenses. European companies are aggregating expenses from multiple sources and integrating them with in-house financial and/or ERP (enterprise resource planning) systems. - Online TMCs – which represent all online transactions, including those made via cor- porate booking tools (CBTs), online travel agencies (OTAs), hotel booking aggrega- tors (HBAs) and online travel management companies (OTMCs) – are gaining share at the expense of offline, regional and local TMCs. - While the use of mobile in managed travel has been mostly limited to itinerary man- agement and notifications, mobile bookings will gain traction in 2013 and beyond. Download the complete whitepaper at Travelport (PDF 1.1 MB)