Speaking at the Seize Opportunity In Disruption conference for hotels in London last week, Turnbull argues that the role of OTAs can be a vital one for filling a property, especially small independent hotels. His idea is that the amount of time, effort and resources that hotels spend “trying to claw back direct bookings isn’t doing the guest any favours”. “As long as the guest is happy with their stay (regardless of how they booked), they are good.” Get the full story at Tnooz