OTA groups hit back at B&B complaints
Aug 14, 2017
Leading travel technology associations in Europe and the US have hit back at the UK Bed and Breakfast (B&B) Association over its accusations that (OTAs “mislead” consumers.
The UK B&B Association has filed a series of complaints to the UK Competition and Markets Authority (CMA) against Booking.com and other OTAs.
It alleges ‘rate parity’ clauses “imposed” on accommodation providers in contracts are driving up prices and that OTAs are misleading consumers with “false discounts” and “false availability claims”.
The association has also complained about “manipulated default search rankings” and “forced bidding” by OTAs on hotel and B&B names, and it has demanded Booking.com cease a consumer advertising campaign promoting ‘Free Cancellation’.
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