In 2012, The Peninsula Hotels drew attention to itself and upped customer engagement through three global efforts: the launch of Peninsula Moments brand campaign, PenCities online travel journal and renovation of flagship hotel The Peninsula Hong Kong. Peninsula Moments is a print, mobile and online campaign featuring the hotel company’s commitment to customer service and PenCities is an online travel journal to create a lifestyle aspect. To add to that, the Peninsula Hong Kong underwent a $58 million renovation featuring advanced in-room technology meant to set new guest personalization standards. Get the full story at Luxury Daily