The luxury hotel in Paris recently opened its doors again after a major renovation and is working to ensure its customer service is up to the highest standards. Partnering with hospitality platform Knowcross, the Ritz Paris has installed the technology program in its establishment for staff members to access on any device to manage the hotel. “In a hotel like The Ritz Paris, staff are the face of the hotel and they are the ones that drive service,” said Nikhil Nath, CEO of Knowcross. “Knowcross provides staff the technology tools to help them be more informed, react quickly to requests, anticipate guest requests and provide speedy and accurate resolution of complaints." Get the full story at Luxury Daily