According to a 2014 J. D. Power report, guest satisfaction in North American hotels is up significantly. Why? Hotels that are tapping into consumers’ wants - with devices and experiences that cooperate for immediate satisfaction - have already figured it out. Customer satisfaction, loyalty, and profitability are directly impacted by use of collaborative technologies and networks that put the customer first. Robots If you are staying at Aloft Cupertino, a boutique hotel near Apple’s headquarters, and order room service, you may get it delivered from their newest employee, A.L.O., a three-foot tall Botlr robot. “Our hotels are known for offering future-facing, tech-forward experiences, so it seemed only a natural fit to pilot the Botlr program at our Cupertino location,” said Brian McGuinness, Senior Vice President of Starwood’s Specialty Select Brands. “Boltr draws the greatest inspiration from the robots of our childhood with the productivity of Wall-E, the humor of Rosie from The Jetsons, and aesthetically reminiscent of perhaps the most famous robot of all, R2D2. We are thrilled with our newest talent member and look forward to further expanding this pilot in the upcoming year.” Get the full story at VentureBeat Read also "6 new tech wonders coming to hotels" at Hotel News Now