The reason for the problem is, however, still apparently completely unknown.

An official says:

“The unexpected systems issue with the SynXis Central Reservations System has since been resolved and our customers are now able to access the system. This is an extremely rare occurrence and we regret any inconvenience to our customers and their guests. We are working now to determine the cause of issue, and will take all necessary actions to prevent this from happening again. ”

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