It is being piloted with agency Travel Services International USA, which is using it for corporate clients who can access it via Facebook Messenger or the agency's app. "We believe the self-service convenience the bot offers will improve travelers' ability to resolve routine support requests," said Chad Callaghan, head of the Sabre Studios incubation team. "At the same time, we are happy to help our travel agency customers ensure agents can focus on supporting more complex traveler requests." Sabre envisions that the chatbot will be used to fulfill common requests, like questions about a trip, changing existing flight reservations, requesting a special meal, picking seats and requesting an emailed itinerary. Get the full story at Travel Weekly