These mega trends range from aspects of urbanisation to health and wellbeing and could affect mobility, energy and infrastructure. For example, by 2025 it is predicted that robots will be an everyday part of home life; high-speed rail links will connect Europe with China, and there will be over six million driverless cars on the road. It’s all very Tomorrow’s World – but what about the trends that will shape how we manage business travel over the next 12 to 18 months? Here are six key issues we believe are already shaking up our industry’s immediate future. 1. Big data – it’s what you do with it that counts Ninety per cent of the world’s data has been created in the last two years alone, while global data traffic will surpass 100 zetabytes a year by 2025. In fact, technology analysts Gartner predict most big companies will employ a chief data officer by the end of 2019. The clever bit will be using data to make smarter travel policy and buying decisions. Traditionally, procurement and human resources, as owners of travel transactional services and policy respectively, don’t seamlessly interact. Policies are built and published, and travel management companies (TMCs) apply them on a day-to-day basis. With different departments working in silos, companies are missing opportunities to use their data to understand and influence booking behaviour. Get the full story at Capita