Artificial intelligence (AI) has matured over the past couple of years and is on the verge of becoming a mainstream part of hospitality. A sign of how quickly AI has developed is that that many hotels are offering guests the chance to engage on-property with enterprise versions of voice-activated consumer devices such as Alexa, Siri, Cortana and Google Home. Blockchain is another new tech which is maturing rapidly. Blockchain-enabled initiatives are on the radar of many hospitality businesses and technology partners, although the buzzword factor is still deterring some from entering the fray. But hospitality is not only about tech. There are some examples of hotels which position themselves as tech-enabled, but inevitably there is a need to have people working on-property to help deliver the experience to the people staying on-property. Get the full story at Tnooz