In Rochester, Perrera checks in to a Hilton Garden Inn. It doesn't offer remote check-in, a service that he has come to appreciate at Hyatt.

Using a clutter-free website Hyatt created just for handheld devices, travelers can confirm their arrival via Internet, and have the room key waiting at the lobby. Perrera says all companies catering to business travelers should have a separate, no-graphics website just for handheld devices, such as smart phones or a BlackBerry. Earlier in the day, Perrera failed to find his hotel's address via his Blackberry at Hilton.com. (Hilton Garden Inn says it has just such a site accessible at HiltonGardenInn.com or StayHGI.com.)

Hilton Garden Inn's Wi-Fi is free. But if a hotel must charge for it, Perrera prefers that the fee be included in the final bill, not at the time the guest first signs on. Perrera wistfully recalls a recent stay at the Shangri La in Far Eastern Plaza in Taipei, Taiwan, which had a technology panel on the desk that controlled the curtains, the electronic do-not-disturb sign on the door, the window shade, TV, room service calls and Internet connection. "I'd love something like that."

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